print
Loading
 
 

Strategic Management of Professional Service Firms

Bente R. L°wendahl

Strategic Management of Professional Service Firms

380 kr.
€ 41
$ 49
£ 27
219 pages
Edition: 3, 2005
ISBN: 978-87-630-0127-4

Buy book here!

Buy book here!


 - To what extent are professional service firms (PSFs) different?
 - When is a service (not) professional?
 - What are particular challenges in managing PSFs?
 - What are important strategic issues for PSFs?
    - Hiring, training and keeping the right people
    - Competing for, gaining, delivering, and learning from the "right" client projects
    - Delivering the "right" kind of services the "right" way
    - Balancing the "right" mix of individually and organizationally controlled resources (especially competence, reputation, and client relationships)
    - Figuring out the "right" size of the firm
    - Going international/global or not
    - Avoiding the dangers of a "fuzzy" strategy - if you deliver everything a client wants, nobody will know what you're good at

The book is written for and has received praise from practitioners and academics/students alike. The 3rd edition is updated and slightly expanded.